Privacy Statement
This Privacy Policy explains how we collect, use and protect your personal information when you use Casiny. We are committed to safeguarding your privacy and to handling your data in a clear, secure and lawful way. This page describes the types of information we collect, why we use it, who we may share it with, and the choices you have about your data.
Types of data we collect
Personal data
When you register an account we collect personal details such as your name, date of birth, address, email address and phone number. For verification and compliance we may also collect copies of identity documents and proof of address. We use this information to manage your account and to meet legal obligations.
Technical data
We record technical information about your device and connection, including IP address, browser type, device identifiers, operating system, and location data where relevant. We also log session details, pages viewed and basic usage patterns to help maintain and secure our services.
Transactional data
Transactional records include deposits, withdrawals, payment method details, bet and play history, bonuses and refunds. We retain transaction history to process payments, resolve disputes and comply with financial and anti-money-laundering obligations.
How we use your information
We use your data to operate your account, process payments, confirm identity, prevent fraud, provide customer support and improve our services. We may use anonymised or aggregated data for analytics and service development. Where required by law, we also use data for compliance and reporting purposes.
Data protection practices
We protect information using industry-standard security measures, including encrypted connections (HTTPS) and access controls. Access to personal data is restricted to authorised staff and third-party service providers that need the information to perform services on our behalf. We regularly review our security arrangements to keep data safe.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login, analyse site usage and deliver basic functionality. You can manage cookie settings in your browser; some features may not work if cookies are disabled. We may also use third-party analytics and advertising partners who set their own cookies.
User rights
You have rights to access, correct and request deletion of your personal data where applicable. You can also object to certain processing and ask for restriction of processing in some circumstances. We will respond to rights requests in line with applicable law and may need to verify your identity before acting on a request.
Access, correction and deletion
To view or update your details, log into your account or contact us. If you request deletion we will remove your personal data except where we must retain it for legal or regulatory reasons, dispute resolution or fraud prevention.
Information sharing and third parties
We may share data with payment processors, identity verification services, fraud prevention partners, analytics providers and other service suppliers that support our operations. We may also disclose information to legal authorities if required by law. All third parties we work with are required to protect your data and use it only for authorised purposes.
Privacy policy updates
We may update this policy to reflect changes in our practices. When we make significant changes we will notify you via your account or by other reasonable means. For queries or to exercise your rights, please contact [email protected].