Reach Out to Us

Need a hand? Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need help verifying your identity, checking a withdrawal, reporting a site problem or clarifying bonus terms, we’ll respond promptly and respectfully. Contact us via live chat, email or phone and we’ll guide you through the next steps. We can also assist with payment enquiries and responsible gambling guidance. VIP customers have a dedicated line.

Department	Contact
Customer support	[email protected] live chat and email, typical reply under 1 hour
General enquiries	[email protected] billing and account questions, reply within 24 hours
Affiliate enquiries	[email protected] partner team, Mon-Fri
Phone	+44 20 7946 0812 Mon-Fri 09:00-18:00
Working hours	Live chat 24/7; email Mon-Fri 09:00-18:00

Contact Us by Email

Email is the preferred contact method for detailed requests, account issues or when you need to submit documents. Please send your message to [email protected] with a clear subject, your account username and up-to-date contact details so we can respond without delay. Including all relevant information up front speeds verification and helps us resolve your enquiry promptly.

Send Us a Message

Name <label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" required placeholder="you@example" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="6" required placeholder="Tell us about your query - account, deposits, withdrawals or bonuses at Casiny" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0b6cff;color:#fff;border:none;padding:10px 14px;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button><div style="font-size:12px;color:#666;padding-top:6px;"> We aim to reply within 24 hours. For urgent withdrawal queries, please include your account ID.</div>

Response Time

Our support team aims to respond to most enquiries within one business day. For straightforward questions you can expect a reply the same day, while complex cases such as KYC or payment investigations may take longer depending on their nature and the documents required. Priority or VIP requests are handled faster and live chat is available for immediate assistance.

Feedback

We’d love your feedback, suggestions or ideas to help improve our site. Please tell us what works well and what could be better, as we read every message and use comments to refine features, promotions and the overall user experience. All feedback is reviewed carefully and used to shape future updates, so please get in touch with your thoughts and suggestions.